"Company" means riadnasreen.com Ltd.

"Website" means the website(s) belonging to the Company.

"Client" means any person making a booking with the Company, via the Website or otherwise, together with all other persons included in the booking.

Any booking made by the Client, via the Website or otherwise, is expressly conditional upon acceptance of the terms and conditions set out below ("the Booking Conditions").

The Booking Conditions, together with the formal booking confirmation sent by the Company to the Client, will constitute the entire agreement between the Company and the Client.

The person making the booking warrants that he has complete authority to accept the Booking Conditions on behalf of all persons included in the booking.

The Company will try to solve any problems which may arise during the Client's trip, and will use all reasonable endeavours to make sure that the Client's accommodation and holiday go as smoothly as possible.

In no event shall the Company be liable for any economic loss, loss of profit (direct or indirect), indirect, incidental, special or consequential loss arising out of, or in any way connected with the use of the Website or any booking made by the Client whether based in contract, tort or otherwise.

Nothing in these terms and conditions shall exclude or limit the liability of the Company for death or personal injury caused by its negligence or for fraudulent misrepresentation.

The Company shall not be liable for any knock-on effects arising from the failure of any one element of the booking arrangements, such as the non-departure of a boat or plane.

Any cancellations or other consequences arising therefrom will be the sole responsibility of the Client.

It is the Client's responsibility to arrive and depart at/from the place of accommodation/booking.

The provision of all necessary insurances against personal injury, loss, damage, theft, cancellation, delay etc is entirely the reponsibility of the Client.

a. Prior to completion of a booking: a 20% deposit of the total cost for the accommodation.

b. The Company undertakes not to divulge credit card details to any third party, and to respect the Client's privacy.

In the unlikely event that the Company has to cancel a holiday or make a material amendment to a holiday after the booking has been confirmed, the Client will be informed without delay and will be offered the choice of alternative holiday accommodation or a full refund of all monies paid.

Any cancellation of the booking by the Client must be made in writing by the person who made the booking.

Cancellation charges will apply, regardless of cause, from the date of receipt of the written cancellation at the Company's office, as follows:

a. More than 28 days before arrival: the booking deposit b. 14-28 days before arrival: 50% of the cost of accommodation c. 8-13 days before arrival: 75% of the cost of accommodation d. Less than 8 days before arrival: 100% of the cost of accommodation

For whole house bookings the following cancellation charges will apply:

a. More than 55 days before arrival: the booking deposit b. 28-55 days before arrival: 50% of the cost of accommodation c. 14-27 days before arrival: 75% of the cost of accommodation d. Less than 15 days before arrival: 100% of the cost of accommodation

In the event of cancellation charges in excess of the booking deposit, the Client unconditionally authorises the Company to take the relevant charges from the Client's credit card, details of which were supplied at the time of booking.

Should the Client wish to make any amendment to the booking after it has been confirmed, the Company may, in it's absolute discretion, make the amendment with no charge where it can be done easily.

However, in more complicated circumstances (e.g. if the amendment requires that the Client stays in different accommodation), the Company reserves the right to charge for doing so.

The number of people stipulated in the confirmation of booking must not be exceeded unless prior approval in writing is obtained from the Company; and shall be subject to an appropriate charge.

No pets are allowed.

Should a Client be responsible for damage to or loss of any item of property during their occupation of their holiday accommodation, a charge will be made locally to cover the cost of replacement or repair.

The Company's aim is to arrange an enjoyable, trouble-free holiday. If the Client does have a problem or complaint it is important, and in the Client's interest, to inform the Company immediately in order that that steps can be taken to resolve the matter on the spot.

In any event, in order to be considered, all causes of dissatisfaction must be notified by the Client to the Company in writing within 10 days of leaving the accommodation in question.

The address to which written notices must be sent to the Company is as follows:

Raidnasreen.Com Ltd
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